We are looking for a problem-solver and good communicator to be a Customer Service Representative to assist us in handling customer inquiries and be able to resolve issues smoothly.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.

• Provide accurate information about products, services, and policies.

• Resolve complaints and issues effectively, escalating when necessary.

• Maintain customer records by updating account information and logging interactions.

• Collaborate with internal departments to resolve complex customer needs.

• Monitor customer satisfaction and contribute ideas for service improvements.

• Meet performance targets for response time, resolution rate, and customer satisfaction.

Requirements & Skills:

• High school diploma or equivalent; Bachelor’s degree preferred.

• 1–2 years of customer service or related experience.

• Strong communication skills, both verbal and written.

• Excellent problem-solving and conflict resolution abilities.

• Proficiency in CRM systems and Microsoft Office/Google Workspace.

• Ability to multitask, manage time effectively, and work under pressure.

• Positive, empathetic, and patient attitude when engaging with customers.

• Bilingual or multilingual abilities are a plus.