Part-Time / Ad Hoc Customer Relations Executive

Company Overview

The company is a modern Beauty and Aesthetic Clinic recognised for providing premium treatments and exceptional client experiences. The clinic is built on a foundation of trust, professionalism, and proven results, offering personalised aesthetic solutions that enhance natural beauty. With a commitment to innovation and safety, they empower clients to look and feel their best with confidence.

Role Overview

We are looking for friendly and customer-focused individuals to support the front desk operations of a professional beauty and aesthetic clinic.

As a Customer Relations & Front Desk Associate, you will support the clinic during scheduled shifts or periods requiring additional manpower.

This flexible Part-Time / Ad Hoc opportunity is suitable for individuals who enjoy interacting with people and are looking for flexible working arrangements or for supplementary work within a fast-paced, client-facing environment.

You will be responsible for welcoming clients, assisting with appointments and enquiries, managing front desk activities, and supporting the clinic team in delivering a smooth and positive customer experience.

Key Responsibilities

• Deliver a warm, professional, and personalised experience for every client
• Manage client consultations, follow-ups, and appointment coordination
• Understand clients’ aesthetic goals and guide them through suitable treatment options
• Build long-term relationships to encourage repeat visits and loyalty
• Support doctors and therapists by ensuring smooth client flow and communication
• Handle client inquiries, feedback, and aftercare follow-ups with care and professionalism
• Attend to inbound calls from existing customers for appointment bookings, and proactively reach out to existing customers to schedule follow-up or new appointments.
• Support the team in handling customer feedback and service requests.
• Maintain a clean, organised and welcoming reception area.
• Assist with customer records, administrative documentation and other daily operational tasks.
• Work closely with the clinic team to ensure smooth day-to-day operations.

Requirements

• Friendly, approachable and service-oriented personality.
• Strong interpersonal and communication skills
• Comfortable interacting with customers both in person and through digital platforms such as WhatsApp and social media.
• Customer-focused with a willingness to learn and assist others.
• Good organisational skills and attention to detail.
• Comfortable engaging clients and explaining services clearly
• Basic proficiency in Microsoft Office and general administrative tools.
• Prior experience in customer service, hospitality, retail, beauty, wellness, healthcare or aesthetic clinics is advantageous.
• Interest in beauty, aesthetics, wellness and self-care is an advantage.
• Able to work flexible shifts, especially on weekends and public holidays where required.

Working Arrangement

• Part-time / Ad-hoc employment arrangement. (Likely evening shifts or on weekends &/or PH)
• Flexible shifts based on operational and manpower requirements.
• Suitable for individuals looking for flexible working hours or supplementary work.
• Availability during weekends and peak periods is preferable.

Benefits

• Attractive hourly / part-time remuneration.
• Performance incentives where applicable.
• Flexible working arrangement based on available shifts.
• Exposure to the beauty and aesthetics industry.
• Supportive and positive working environment.
• Opportunities for longer-term or full-time progression may be available based on performance and business requirements.

Shift Schedule

• Evening Shift: 4pm - 9pm
• Weekend: 10am - 6pm
• PH: dependant on operational and business needs

Only shortlisted candidates will be contacted.