About the Company

Our client is a growing Singapore-based confinement nanny company. With the operations team based in Johor Bahru, the company is expanding its nanny network and operational capabilities.

Role Overview

As a Nanny Operations Executive, you will manage the nanny journey from recruitment and screening through matching, preparation, deployment and placement support. This role is ideal for someone who enjoys working with people, is confident communicating with different personalities, and can keep multiple placements and operational matters well organised.

Key Responsibilities:

• Conduct nanny interviews and screening to assess experience, suitability, availability and placement preferences.
• Maintain and coordinate the company’s nanny database and available nanny pool.
• Match suitable nannies with customers based on confinement requirements, household needs, timing and compatibility.
• Prepare nanny contracts and relevant placement documentation.
• Coordinate permit and administrative processes required before deployment.
• Arrange and coordinate nanny training prior to assignments.
• Manage nanny arrival, deployment and placement schedules.
• Prepare and communicate nanny briefs covering customer expectations, household requirements and key assignment information.
• Follow up with nannies throughout placements and manage operational issues, changes or replacement requirements.
• Maintain accurate nanny and placement records and keep relevant stakeholders updated.

Requirements:

• Strong proficiency in both English and Mandarin, confident speaking with new people and individuals from different backgrounds and age groups.
• Pleasant, cheerful and approachable personality.
• Strong organisational, coordination and follow-up skills.
• Able to communicate clearly while maintaining professionalism and authority when managing operational matters.
• Good problem-solving and relationship-management skills.
• Comfortable managing multiple nanny placements and schedules simultaneously.
• Comfortable working independently in a semi-remote environment.
• Able to travel to the Johor Bahru office approximately once per week.
• Experience in recruitment, staffing, domestic worker placement, operations, customer service or coordination would be advantageous.

Why Join Us:

• Potential performance-based bonus
• Flexible working arrangement (mostly WFH with 1 day/week office visit)
• Career progression opportunities as the company continues to expand

Only shortlisted candidates will be contacted.