Marketplace Executives - Remote
recruitSG · Singapore
3 months ago
SGD 800 - SGD 1,000/m
Overview
Our client is a leading supplier of commercial tableware and dining solutions, providing high-quality plates, bowls, cutlery, and food service products to well-known brands and restaurant chains. Their clients include major F&B companies such as Starbucks (140+ outlets) and Haidilao, supporting businesses with reliable products and services across the region.
About the job
The Marketplace Executive is responsible for the day-to-day operations of The Plate Story’s shopfronts on Shopee and Lazada Singapore — from listing new products and keeping the catalog accurate, to responding to customers, running promotions, and reporting on performance. This is an execution-focused, detail-oriented role that is critical to how the brand presents itself and converts on marketplace platforms.
Key Responsibilities:
Catalog & Listings Management
- Create, format, and publish product listings on Shopee Seller Centre and Lazada Seller Center, including titles, descriptions, keywords, and category mapping.
- Upload product images, infographics, and videos provided by the Singapore content team, and arrange carousel image order according to brand guidelines.
- Maintain and update the master SKU sheet, pricing, and product variant/bundle structures.
- Monitor competitor listings and search trends, and recommend title and keyword optimizations.
Customer Service & Order Management
- Respond to Shopee and Lazada buyer chats within the agreed SLA (target: under 1 hour during business hours).
- Process and track daily orders, and flag any stock discrepancies to the Singapore Operations Lead.
- Handle return, refund, and exchange requests according to company policies and platform procedures.
- Follow up with buyers after delivery to encourage reviews, and escalate negative reviews when necessary.
Campaigns, Promotions & Reporting
- Set up shop vouchers, discount codes, and platform mega campaigns (e.g., 9.9, 10.10, 11.11, and 12.12).
- Monitor and prepare weekly reports on key metrics, including traffic, conversion rate, average order value (AOV), and advertising performance.
- Coordinate livestream schedules and the promotional calendar with the Singapore team.
Requirements:
Must-have
- 1–3 years of experience managing e-commerce marketplace operations (Shopee and/or Lazada strongly preferred; experience with other platforms will also be considered).
- Strong written English skills, with the ability to handle customer chats and write compelling product descriptions.
- Comfortable working Singapore business hours (GMT+8) while based in Vietnam.
- Detail-oriented with strong spreadsheet skills (Excel/Google Sheets) for SKU, inventory, and pricing management.
- Self-motivated, reliable, and able to work independently in a remote environment, with a stable internet connection and suitable work equipment.
Nice-to-have
- Experience in tableware, homeware, F&B, or FMCG e-commerce categories.
- Familiarity with Canva or other basic design tools for creating or editing infographics and marketing content.
- Experience running Shopee Ads and/or Lazada Sponsored Solutions.
- Prior experience working with a Singapore-based company or managing multiple brands.
Tools & Platforms Used Shopee Seller Centre, Lazada Seller Center, Google Sheets/Excel, Canva (basic), WhatsApp/Slack for team communication
Working Hour: Mon - Sat (8.30am - 5.30pm) - GMT+8
Salary: SGD 800 - 1,000/month
How to apply: Send your resume to [email protected] - Title: [Marketplace Executives] - Name