We are hiring a IT support staff who would be able to efficiently deal with technical issues, working alongside with teams from the IT service operations to improve productivity.

Key Responsibilities:

• Provide first-line technical support for hardware, software, and network issues.
• Diagnose, troubleshoot, and resolve technical problems promptly.
• Install, configure, and maintain operating systems, applications, and IT equipment.
• Manage user accounts, access rights, and system permissions.
• Document support activities, common issues, and solutions for knowledge sharing.
• Support IT projects such as upgrades, migrations, and new system rollouts.
• Ensure adherence to IT security standards, data protection, and backup policies.
• Collaborate with vendors and escalate complex issues when necessary.

Requirements & Skills:

• Diploma or Bachelor’s degree in IT, Computer Science, or related field.
• 1–3 years’ experience in IT support, helpdesk, or technical support.
• Strong knowledge of Windows/Mac OS, Microsoft 365, and basic networking.
• Familiarity with ticketing systems and remote desktop tools.
• Excellent troubleshooting, problem-solving, and multitasking skills.
• Strong communication and customer service abilities.
• Ability to work independently and prioritize multiple requests.
• Relevant certifications (CompTIA A+, ITIL, Microsoft, Cisco) are advantageous.