Role Overview

We are looking for a motivated and service-oriented F&B Management Trainee to join our outlet operations team. This role provides hands-on exposure across key areas of food and beverage operations, including customer service, cashiering, food handling, outlet opening and closing procedures, cleanliness standards, and day-to-day outlet coordination.

The successful candidate will be trained in the fundamentals of outlet management and will have the opportunity to develop supervisory and leadership capabilities as they gain experience.

Key Responsibilities

Customer Service & Front-of-House Operations

• Deliver courteous, professional, and efficient service to customers at all times.
• Take customer orders accurately and assist with enquiries regarding menu items.
• Perform cashier duties, including processing cashless and other customer payments accurately.
• Handle customer feedback professionally and escalate service issues when necessary.
• Maintain a welcoming and positive dining environment.

Food Handling & Outlet Operations

• Assist with food preparation, handling, serving, and other operational duties as required.
• Follow established food safety, hygiene, and operational procedures.
• Ensure food items are handled, stored, and served according to required quality and hygiene standards.
• Assist with replenishment of food, beverages, packaging materials, and other outlet supplies.
• Support smooth day-to-day operations during both regular and peak service periods.

Opening & Closing Procedures

• Perform opening and closing procedures according to the assigned shift roster.
• Prepare the outlet, cashier station, equipment, and service areas before operations begin.
• Complete end-of-day cleaning, stock checks, cashier reconciliation, and other closing duties where assigned.

Cleanliness & Food Safety

• Maintain cleanliness and organisation of the outlet, workstations, equipment, and surrounding areas.
• Follow food hygiene, workplace safety, and sanitation procedures at all times.
• Ensure utensils, equipment, and food preparation areas are maintained appropriately.
• Report hygiene, safety, equipment, or maintenance issues promptly.

Management Trainee Development

• Learn various aspects of F&B outlet management through structured on-the-job training.
• Develop an understanding of inventory management, stock control, wastage management, and daily outlet procedures.
• Support supervisors with shift coordination and allocation of operational duties.
• Learn to monitor service standards and assist team members during busy periods.
• Develop the operational and leadership skills required to take on greater responsibilities within the outlet.

Requirements

• Prior experience in F&B, hospitality, retail, or customer service is advantageous but not mandatory.
• Comfortable with hands-on food handling and customer-facing responsibilities.
• Strong customer service mindset with good interpersonal and communication skills.
• Able to communicate effectively with customers and colleagues in a fast-paced environment.
• Comfortable handling cashiering and POS systems; training can be provided.
• Able to work independently as well as collaboratively within an outlet team.
• Responsible, punctual, organised, and willing to learn.
• Demonstrates leadership potential and an interest in developing a career in F&B operations or outlet management.
• Able to work a 6-day roster, including weekends and public holidays where scheduled.
• WSQ Food Safety Course Level 1 certification is required for food-handling duties; candidates who have yet to obtain the certification should be willing to complete the required training.

Other Information

Location: Fortune Centre / i12 Katong

Working Days: 6 days per week

Shift Hours: 9:00am – 7:00pm / 11:00am – 9:00pm, based on roster

Benefits: 1 duty meal provided per working day