We are seeking to hire for a Customer Success Executive, to act as the front-facing ambassador of the company's retail outlet. You will mainly be welcoming customers, understanding their needs, and delivering a pleasant, reassuring service experience.

Success in this role comes from building rapport, providing honest advice, and naturally converting conversations into sales through trust and service quality. This position is ideal for individuals who enjoy interacting with people, take pride in service excellence, and prefer a relationship-based approach to customer engagement.

Key Responsibilities

• Greet walk-in customers warmly and create a comfortable, welcoming in-store experience.
• Engage customers in conversation to understand their vehicle needs and concerns.
• Provide clear explanations and recommendations on automotive products such as tyres, rims, and related services.
• Coordinate with technicians and internal teams to ensure smooth service delivery.
• Handle customer enquiries, follow-ups, and basic after-sales support.
• Maintain a professional and organised store environment.
• Support sales conversions through service-led engagement rather than hard selling.

Requirements

• Enjoys communicating with people and delivering customer-focused service.
• Comfortable engaging walk-in customers in a retail environment.
• Good command of English and additional ability to speak local dialects is an advantage.
• Interest in automotive products (cars, tyres, rims); prior automotive knowledge is a plus but not mandatory.
• Pleasant, approachable personality with a calm and service-oriented mindset.
• Able to work retail hours and weekends (5.5-day work week).

Why Join Us?

• High-performing Customer Success Executives can progress into Senior Customer Roles and eventually Retail Store Manager positions, based on performance, leadership potential, and service excellence.
• Commission provided on top of basic salary.
• Supportive retail team environment.
• Customer-first culture with no aggressive sales pressure.

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to recruitSG’s PDPA and e2i’s PDPA.