About the Company

Our client is a growing Singapore-based confinement nanny company. With the operations team based in Johor Bahru, the company is expanding and looking for a warm, organised and service-oriented individual to join the team.

Role Overview

As a Customer Operations Executive, you will support customers from initial enquiry or confirmation through to the completion of their confinement service. You will be a key point of contact for customers, ensuring they feel supported, informed and well taken care of throughout their journey.

Key Responsibilities:

• Conduct discovery and onboarding calls to understand customers’ requirements, preferences and expectations.
• Perform regular courtesy calls and check-ins before and during the nanny placement.
• Handle customer enquiries, feedback and complaints professionally and coordinate suitable resolutions.
• Follow up on customer satisfaction throughout the service period.
• Coordinate relevant forms, documentation and administrative requirements.
• Follow up on outstanding balances and payment-related matters.
• Coordinate stock, items, deliveries or other service arrangements required by customers.
• Maintain accurate customer records and update the team on special requirements or operational issues.
• Liaise with customers, nannies and internal stakeholders to ensure a smooth service experience.

Requirements:

• Strong proficiency in both English and Mandarin, confident and comfortable speaking with new people and different stakeholders.
• Pleasant, cheerful and service-oriented personality.
• Strong organisational and follow-up skills.
• Able to handle customer concerns calmly and professionally.
• Good communication and interpersonal skills.
• Comfortable working independently in a semi-remote environment.
• Able to travel to the Johor Bahru office approximately once per week.
• Customer service, operations, hospitality, sales support or administrative experience would be advantageous.

Why Join Us:

• Potential performance-based bonus
• Flexible working arrangement (mostly WFH with 1 day/week office visit)
• Career progression opportunities as the company continues to expand

Only shortlisted candidates will be contacted.