Our client is one of the leading aesthetic clinics, renowned for delivering first-class treatments and exceptional client experiences. Its brand is built on trust, professionalism, and results, with a strong commitment to helping clients look and feel their best through personalised aesthetic solutions.

The Role

We are seeking a polished and service-oriented Customer Success Executive to be the key point of contact for our clients. This role goes beyond customer service — it focuses on relationship management, client education, and long-term success, ensuring every client receives a top-notch, seamless experience throughout their journey with us.

In addition to delivering exceptional service, this role offers attractive earning potential, with commissions tied to successful client conversions and retention.

Key Responsibilities

• Deliver a warm, professional, and personalised experience for every client.
• Manage client consultations, follow-ups, and appointment coordination.
• Understand clients’ aesthetic goals and guide them through suitable treatment options.
• Build long-term relationships to encourage repeat visits and loyalty.
• Support doctors and therapists by ensuring smooth client flow and communication.
• Handle client inquiries, feedback, and aftercare follow-ups with care and professionalism.
• Contribute to revenue growth through successful client engagement and conversions.

Requirements

• Diploma or Degree in any discipline.
• Prior experience in customer service, hospitality, sales, or aesthetic clinics is an advantage.
• Strong interpersonal and communication skills.
• Well-groomed, confident, and service-oriented.
• Comfortable engaging clients and explaining services clearly.
• Motivated by performance-based incentives and commission structures.

Why Join Us

• Work in a prestigious, high-end aesthetic clinic environment.
• Be part of a professional and supportive team.
• Training provided to build confidence in aesthetic treatments and client engagement.
• Attractive commission structure with uncapped earning potential.
• Clear opportunities for career progression within the clinic.